Sometimes when a dock seems “broken,” it’s really just “pinned” - when a bike is docked too quickly, and the dock’s locking mechanism engages without actually bolting in the bike. When a dock is pinned, it won’t accept a bike until the pin is released. Luckily, it’s an easy fix. Our Bike Checkers and Outreach Ambassadors free pinned docks as part of their regular routine, and you can too.
If a dock won’t accept a bike, look into the V; if there’s a metal bar across it, it’s been pinned. Any Citi Bike member who does NOT have a bike checked out can insert his or her key into a pinned dock and release the pin. Voila! The docking point is now available for other Citi Bike users. Because there was no bike in the pinned dock, releasing a pin does not start a new trip on a member’s account.
+10 karma for unpinning docks before you take your bike.